Legal
Refund policy
Last updated: 4 August 2026. This policy covers paid Scalablecloudnet programmes confirmed by invoice. This website does not take payments directly.
Eligibility
Refunds apply to confirmed, paid enrolments in Field Desk, Shared Ledger, Programme Floor, or scoped workshops invoiced by Scalablecloudnet. Complimentary seats and alumni clinic invitations are not refundable cash equivalents.
Timeframe for full refund
You may request a full refund within 14 days of payment if you have not accessed more than one live clinic recording and have not attended a live session. Requests must be emailed to contact@scalablecloudnet.digital with your invoice number.
Partial refunds
If you have attended one live clinic or accessed equivalent recordings, we may offer a partial refund of up to 50% of the programme fee when the request arrives at least seven days before the capstone session. After the capstone begins, fees are non-refundable except where required by law.
Non-refundable items
- Custom scenario design fees already delivered for Programme Floor cohorts.
- Third-party venue or travel costs arranged at your request.
- Seats transferred to another participant at your organisation’s request after materials access begins (transfer may be allowed; refund is not).
Cancellation by Scalablecloudnet
If we cancel a cohort, you may choose a full refund or transfer to a later intake at no extra fee. If we reschedule a single clinic, attendance at the new time or access to the recording is the remedy unless the change makes the programme unusable for you — in which case we discuss a partial or full refund in good faith.
How to request a refund
Email contact@scalablecloudnet.digital with the subject “Refund request”, your full name, organisation, invoice number, and reason. We acknowledge requests within three working days.
Processing time and method
Approved refunds are processed within 14 working days to the original payment method used on the invoice. Bank transfers may take additional time depending on your institution.
Exceptions
Statutory rights under United Kingdom consumer law remain unaffected. If a documented illness or bereavement prevents attendance, contact us — we often prefer a deferred seat over a cash refund when materials have already been unlocked.
Contact for refund questions
98 High Street; Ashiestiel; TD1 7YJ; United Kingdom · 070 0779 3534 · contact@scalablecloudnet.digital